Shipping & Orders

How long does it take for delivery?

When you order from our website, we usually take 6-8 weeks to deliver your order to your doorstep.

I have ordered products with different shipping times together, when will I receive the products?

All products may have different delivery time. Like a chair may take 4-6 weeks, whereas sofas may take about 6-8 weeks to be delivered to your doorstep. Therefore, if all these are ordered together, u will receive products at the same time. But if u have placed the order separately of two different products, u can choose to receive both the products in about 6-8 weeks. Please indicate your choice to the customer care before delivery dates.

How much do I have to pay for delivery?

We provide free delivery throughout Ahmedabad & Gandhinagar. Delivery charges will be applicable as actual if a product needs to be delivered anywhere in India. You can enter the pincode of the area where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).

Should a rough estimate of the delivery charges be shown when one gives their pincode.

The client will receive an estimate of the courier charges levied on them as per the quantity and the destination they have chosen for delivery from Ahmedabad

How can I track my order?

Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 7016560569, Monday-Saturday (10 AM - 6.00 PM) or drop us an email at tgf.india14@gmail.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Easiest way to track your order once dispatched is to type the order no. in "Track Your Order" Tab at the bottom of the home page (Below the FedEx Logo). You can also type the tracking number in the tracking section on the website of the service provider (e.g. FedEx). The order status would provide detailed information on your package.

My Order Status is showing 'Pending' in Order History, Is anything wrong?

Your order is sent for production as per the production lineup and the tentative date of delivery. If the Order Status is showing pending, please do not panic. Once the order is sent for production the order will show as 'Processing'. You will also get notifications by email and SMS once your order is getting processed.

How will I know that you've received my order?

Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +91 7016560569, Monday-Saturday (10 AM - 6.00 PM) or drop us an email at tgf.india14@gmail.com. We'll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).

Will I have to sign for my delivery?

Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.

What if I am not home when my package arrives?

You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner, we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.

My items haven't arrived yet. What can I do?

For customized products like sofas we take 6-8 weeks to deliver your order to your doorstep. You can check the estimated delivery time to your area by entering your area pincode on the product page. Please note that this is only an estimated date of delivery. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 7016560569, Monday-Saturday (10 AM - 6.00 PM) or drop us an email at tgf.india14@gmail.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package and the tentative delivery date.

Where will the delivery personnel deliver the products? Will they be delivered to my floor?

The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.

How do I change my shipping address after my order has been placed?

We kindly ask you to call our Customer Service center on +91 7016560569, Monday-Saturday (10 AM - 6.00 PM) or drop us an email at tgf.india14@gmail.com. We will try our best to help you with the change of address.

How do you pack items/products?

For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates. We understand that these crates make the packaging bulky; however they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the GL customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Tectona Grandis Furniture. You are requested to cooperate with them and not force them to open the crates, packages etc. Also please inform about any damage or complaints on Customer care number +91 7016560569, Monday-Saturday (10 AM - 6.00 PM) or drop us an email at tgf.india14@gmail.com.

I have bought a furniture product from Tectona Grandis Furniture, can you help me assemble it?

Most of our furniture will not require any assembly or may require very minimal assembly like screwing the round legs to the base of the sofa. This can be done even without the aid of any tools. Sometimes, if there are any nuts/ bolts or allen key screws used, they are provided with the required spanner or allen key to help you with the installation. We currently do not provide assembly service. However detailed assembly instructions if any required are inserted in the package and the goods can easily be assembled by yourself or with the help of a local carpenter.

Will I receive all the items in my order at the same time?

For your convenience, furniture items and items are held for a single delivery, shipping when all furniture items on the order are available. In some cases the items that ship via Courier may ship separately, at no extra charge so that there is no delay in receipt of your order.

Do you ship overseas?

Kindly email us your quantity and we shall provide you with the details of the courier charges that will be levied on the products u require. A minimum order of Rs 2,00,000/- is mandatory for overseas order. After receiving the final amount, we shall start the process of production and the goods shall be delivered within 75-100 days.

I want to ship this product as a gift can you gift wrap it for me?

We currently do not do gift-wrapping service.

Can you ship my order through a specific courier company?

No. We have tie-ups with reputed shipping companies to ensure fast and safe delivery of products. Logistic partners are chosen depending on various factors like their service availability, prompt delivery, etc.

The large packages do not fit into the entry way or stairway ?

Measurement of furniture/ packages is customer's responsibility and we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Tectona Grandis Furniture or the Logistics partner. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. One important tip to make the furniture pass through the entry way or staircase is to open the products downstairs and then take the open products up in parts. Like you can remove the seats, cushions and detachable legs to make the product lighter. These can be easily assembled in your living room or the final room where the product will be placed.

Will your delivery personnel open the goods/ crates?

Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Tectona Grandis Furniture. You are requested to cooperate with them and not force them to open the crates, packages etc.

Can you expedite my shipment?

No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments.

Shipping timeline is over however my product has not been shipped?

We sincerely apologize for this delay. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon.

The tracking number/AWB that I received is incorrect?

Usually courier companies take up to 48 hours to update their system with details of the AWB number. If your package was recently shipped, tracking might only become available after 24-48hrs. We request you to retry the AWB number after 24 hours. If it has been more than 48 hours since you received the AWB number, we request you to contact our Customer Service team immediately.

My order has been shipped, however I have not received my order?

It takes between 7-10 working days from the date of shipment for the order to be delivered at your doorstep. Usually packages arrive on or shortly after the estimated delivery timeline, please allow an additional day or two for the order to be delivered. Please feel free to contact our Customer Service team and we will ensure that your order reaches you.

Why does my shipment status shows as Return to Origin (RTO)?

Shipments are reflected as RTO (Returned to Origin) under the following circumstances:

  • You were not available when the courier person reached your address
  • The address provided was insufficient
  • You were not contactable on the number you provided
  • You refused to accept the delivery

In case you wish for us to ship the item again, please get in touch with our Customer Service team for a quick resolution.

My shipment shows delivered but I have not received it?

Please see if someone else accepted delivery, check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the delivery. If you are not able to track the whereabouts of the item, please contact our Customer Service team and we will assist you.