Refund & Cancellation Policy

Can I cancel an order?

NON FURNITURE ITEMS: For non-furniture items under Rs. 5000 invoice amount, if you want to cancel the order, if it is not shipped from our warehouse, we levy Rs. 500 as Cancellation charges. If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective items, within 15 days of the receipt of the product in our warehouse.

FOR SOFAS AND FURNITURE: Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

FOR ALL THE OTHER PRODUCTS: Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.

Instead of refund for a product, can you send me a replacement?

Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired onsite or send a replacement product, depending on your preference and product availability. Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Tectona Grandis Furniture. You are requested to cooperate with them and not force them to open the crates, packages etc.

How long does it take to receive a refund?

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired on site or send a replacement product, depending on your preference and product availability.

How will I receive the refund?

In case Tectona Grandis Furniture decides to refund you the amount due to goods received in damaged or defective condition, we will process your refund within 15 business days of receiving the returned product in its original packaging. The refund period includes time taken to complete the refund process by Tectona Grandis Furniture but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.